Am I really putting a pee pad in my washing machine?
You are, and it is no different to washing a dog bed cover. Cold cycle, your normal detergent, on its own or in with towels. The waterproof backing keeps everything sealed until it hits the water, so nothing is left in the drum for your next load.
Does the scent wash out?
No. It is woven into the fibres rather than sprayed on the surface, so it lasts the life of the pad. Dogs are still drawn to it after hundreds of washes.
Will my house smell like dog pee?
No. That sour smell you get with disposables is bacteria sitting in a wet gel out in the open. Here the liquid pulls down into the core in seconds, the surface reads dry, and the antimicrobial layer kills the bacteria between washes. If you ever do catch a smell, it is the pad telling you it is wash day — nothing a cold cycle does not fix.
Can I use it for poop as well, or only pee?
Both are fine. Lift the solids off with a bag first, then wash the pad as usual. The surface does not stain and it does not hold the smell. Plenty of owners with senior dogs use it for both every day.
Will it work on my rug, or only hard floors?
Both. The rubber base grips wood, tile and low carpet, and the waterproof layer means nothing reaches what is underneath. You can lay it straight over a rug you care about.
My dog shreds every pad. Will this one survive?
This is who it was built for. A disposable comes apart the moment a dog gets a tooth in — this is woven fabric with stitched edges that stands up to digging, dragging and determined chewing, and it is still intact after 300+ washes. We will not pretend anything on earth is indestructible, but shredders usually give up on it within a week, and if yours somehow wins, the 90 days has you covered.
How many do I actually need?
One small dog on one floor is comfortable with three, two down and one in the wash. Two dogs, stairs, or an older dog with bladder trouble is where six makes life easy. One in every room they use, three always clean.
My old dog is set in their ways. Will they really use it?
Older dogs and rescues are exactly who this works best for, because you are not teaching your dog anything. The scent does the job on its own. If they will not take to it, the 90 days covers you completely.
What if my dog simply will not use it?
Then it costs you nothing. You have 90 days, which is long enough to genuinely know. If they will not take to it, email help@teampuppypad.com with your order number and we refund you — no conditions to argue about, no restocking fee, and the three e-books stay yours. Out of 150,000 orders, fewer than one in two hundred ever come back.
Who are you? I have been burned by Facebook ads before.
PuppyPad is a US owned company. Orders ship from our warehouse in Wisconsin in 2 to 5 days, our support team is in the US and answers help@teampuppypad.com within one business day, and returns go to a US address. You are not waiting six weeks on a package from overseas.